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These General Terms and Conditions (hereinafter the "T&C") govern the rights and obligations of the contracting parties arising from a distance purchase contract concluded between the seller and the buyer, the subject of which is the purchase of tickets, beverage vouchers, and related services for an event organized by Lovestream Events, a. s., with registered office at: Laurinská 8, Bratislava – Staré Mesto district 811 01, Company ID (IČO): 57 289 018, Tax ID (DIČ): 2122659407, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sa, Insert No.: 7869/B (hereinafter also referred to as "Lovestream Events, a. s." or the "organizer").
These T&C form an integral part of the purchase contract concluded between Lovestream Events, a. s. (or another person acting in its name) in the legal position of seller (hereinafter also the "seller") and a natural and/or legal person in the legal position of buyer, the subject of which is the sale of a ticket, beverage voucher, or other products for an event organized by the seller for a purchase price paid by the buyer, provided that they were duly made available to the buyer before the conclusion of the contract and became part of the relevant contractual relationship.
The sale of tickets for the event may also be provided through a contractual partner of the organizer, in particular Ticketportal SK, s.r.o., which provides the sale of tickets in the name and on the account of the organizer through the sales and information system it operates (hereinafter "Ticketportal").
In the case of a ticket purchase through the Ticketportal system, the order and purchase process, the method of payment of the purchase price, the issuance and delivery of the ticket, the use of the sales system, and other services provided by Ticketportal are governed by the general terms and conditions of Ticketportal valid at the time the purchase is made, with which the buyer is obliged to familiarize themselves and to express consent before completing the order.
This does not affect the position of the organizer as the promoter of the event, nor the application of the provisions of these T&C governing the conditions of participation in the event, the rights and obligations of the organizer and the ticket holder, and other matters relating to the event itself.
The provisions of these T&C governing the process of purchasing tickets directly from the organizer apply only if the relevant ticket sale is provided directly by the organizer and not through the Ticketportal system or another contractual partner of the organizer.
The main event is the cultural social event: LOVESTREAM FESTIVAL (hereinafter the "event"), whose individual activities (e.g., concerts, performances, lectures, sporting activities, etc.) represent leisure-time related services that the organizer undertakes to provide to the ticket holder at a time and place determined by the organizer.
The organizer offers the following own products:
A beverage voucher entitling the holder to redeem alcoholic beverages may only be purchased and used by a person who, at the time of purchase and redemption, has reached at least 18 years of age.
Buyer: A natural or legal person who is interested in purchasing tickets/beverage vouchers and has purchased a ticket, or possibly also a beverage voucher, for the event and has sent an online order for tickets/beverage vouchers through the organizer's website or possibly through another platform.
Ticket holder/beverage voucher holder is a natural person who, in relation to the organizer, presents a purchased ticket for the purpose of authorized participation in the event or a purchased beverage voucher, provided that a purchase contract has previously been concluded with the seller and the purchase price has been paid properly and on time.
If the buyer is a natural person who does not conclude the purchase contract in the course of business activity, they are considered a consumer. This legal relationship is governed by the provisions of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts (hereinafter the "Consumer Protection Act") and Act No. 40/1964 Coll., the Civil Code (hereinafter the "Civil Code"). If the buyer is an entrepreneur, the relationship is governed by Act No. 513/1991 Coll., the Commercial Code.
Pursuant to § 19 par. 1 letter l) of the Consumer Protection Act, the consumer does not have the right to withdraw from a contract whose subject is the purchase of a ticket, without stating a reason within the 14-day period, since the subject of the contract is the provision of leisure-time related services which the seller undertakes to provide at a precisely agreed time (exclusively during the course of the festival).
Pursuant to § 19 par. 1 letter l) of the Consumer Protection Act, the consumer does not have the right to withdraw from a contract for the purchase of a beverage voucher, without stating a reason within the 14-day period, since the subject of the contract is the provision of catering services (the sale of alcoholic and non-alcoholic beverages at the bars of Lovestream Events, a.s. as the organizer), which the organizer undertakes to provide at a precisely agreed time exclusively during the course of the festival.
This restriction does not apply to the consumer's rights in the event of cancellation, rescheduling, or a substantial change of the event, in the event of non-provision or defective provision of the service, in the event of refusal of entry contrary to the contract, or in the event of another breach of the organizer's obligations.
It is prohibited to offer tickets and beverage vouchers for commercial resale or to arbitrarily print duplicates of them, or to make visual modifications to them or to the elements they contain. In the event of loss, damage, or theft of a ticket, the organizer is not obliged to issue the buyer a replacement ticket or a replacement beverage voucher. The preceding sentence does not apply where the buyer has been provided with the service of storage and subsequent handling of tickets, which is tied to the archiving and handling fee and is described in more detail in these T&C.
Upon entry to the event, each ticket is presented to the organizer for inspection and may be deactivated by the organizer (note: in the case of single-entry admission); the ticket cannot subsequently be used again for entry to the event. The organizer will allow entry to the event only on the basis of the ticket that is decoded as the first in order by the relevant decoding device, and thus a repeatedly presented ticket or a copy of a ticket will not entitle the person presenting it to entry to the event.
A forged ticket, duplicate ticket, ticket without a QR code or barcode, or an otherwise damaged ticket is invalid, and its holder will not be permitted entry to the event by the organizer upon presentation of such a ticket. After the first verification of the ticket's validity using the QR decoding device or barcode, the code is deactivated and its further use for the purpose of entry to the event is not possible.
A QR code is a two-dimensional code composed of white and black square modules arranged in a square matrix, containing encoded information about the ticket, designed for rapid decoding using a designated device.
A barcode is a machine-readable unique marking of the ticket consisting of thick and thin lines separated by spaces.
Every ticket holder is therefore obliged to protect the ticket from damage, deterioration, loss, or forgery.
Tickets and beverage vouchers for the event can be purchased online, through the website operated by the organizer at www.lovestream.sk, or, in the case of tickets, through contractual partners carrying out ticket sales depending on availability.
The organizer is obliged to accept an order for a ticket/beverage voucher only if the order contains all the data required by the organizer, in particular data about the buyer, the subject of the purchase, the purchase price, the method of payment of the purchase price, and the data necessary for delivery of the ticket/beverage voucher.
By submitting the order online, the buyer confirms the truthfulness, correctness, and completeness of the data provided therein, acceptance of the purchase price of the ordered tickets/beverage vouchers, as well as all other conditions of purchase arising from and/or related to the order, in particular consent to these general terms and conditions of the organizer (the processing of personal data is governed by a separate document, the "Privacy Policy").
By submitting the order, the order becomes binding for the buyer and is considered a proposal to conclude a contract within the meaning of § 43a of the Civil Code, with the possibility of revoking this proposal or cancelling it only in the manner set out in this provision of the Civil Code. Its acceptance by the organizer results in acceptance of the contract proposal and thereby the conclusion of a (distance) purchase contract between the organizer as seller and the person more specifically identified in the order (natural, legal) as buyer, and is thus also binding for the organizer.
The purchase contract is concluded for a definite period, namely for the period from its conclusion (acceptance of the order) until the end of the relevant edition of the event for which the tickets or beverage vouchers were purchased, or until all mutual rights and obligations of the contracting parties have been fully performed.
After the order has been accepted by the organizer, it is not possible for the buyer to subsequently cancel the order, change the number and/or category of ordered tickets/beverage vouchers, and/or the date of the event, unless otherwise provided by applicable legal regulations.
A condition for performance by the organizer is the proper conclusion of the purchase contract and payment of the purchase price for the ticket and/or beverage voucher properly and on time.
The buyer, as a consumer, cannot withdraw from the purchase contract whose subject is the purchase of tickets pursuant to § 19 par. 1 letter l) of the Consumer Protection Act, since the subject of this contract is the provision of leisure-time related services which the seller undertakes to provide at a precisely agreed time or within a precisely agreed period (during the course of the event).
The purchase price of tickets/beverage vouchers is final and stated on the organizer's website mentioned above, including value added tax information.
Payment of the purchase price of tickets/beverage vouchers by the buyer is possible by one of the following methods (if available on the relevant platform at the relevant time):
Payments are processed securely through a licensed payment service provider. The buyer acknowledges and agrees to the general terms and conditions of the relevant payment gateway provider. Before completing the order, the buyer confirms that they have familiarized themselves with and agree to the T&C of the relevant payment gateway provider and to the processing of personal data (GDPR) by the payment gateway provider. When paying by card, the buyer acknowledges and agrees to the general terms and conditions for the acceptance of payment cards of the relevant payment gateway provider.
Each contracting party bears the costs of using means of distance communication and payment separately.
In accordance with Act No. 219/1996 Coll. on Protection against Abuse of Alcoholic Beverages and on the Establishment and Operation of Sobering-up Facilities, it is prohibited to sell or serve alcoholic beverages to persons under 18 years of age. By submitting an order for a beverage voucher that includes alcoholic beverages, the buyer declares on their honor that, at the time of submitting the order, they have reached at least 18 years of age.
When redeeming (exchanging) a beverage voucher for an alcoholic beverage at the event venue (festival), the organizer's staff or a person authorized by the organizer is entitled and obliged to verify the age of the voucher holder by presenting a valid identity document (identity card, passport). If the beverage voucher holder fails, upon request, to prove their identity with a valid document showing they have reached 18 years of age, or if it is shown that the holder has not reached 18 years of age, the organizer is obliged to refuse to issue the alcoholic beverage.
In the event of refusal to issue an alcoholic beverage under the preceding point, the buyer or voucher holder is not entitled to a refund of the voucher's purchase price, a discount, or any other financial compensation. The organizer may (but is not obliged to) issue the voucher holder a non-alcoholic beverage of equivalent value instead of the alcoholic beverage.
a) no later than one (1) day from confirmation of the order by the organizer, if the ticket is delivered, at the buyer's request, by e-mail as a so-called HOMEticket to the buyer's e-mail address stated in the order, or
b) within five (5) days from confirmation of the order by the organizer, if a standard paper ticket is available in the offer and the buyer has chosen this method, delivered via a postal service provider or courier service to the delivery address stated in the order. For this method of delivery, a postage fee in the amount set by the organizer is added to the purchase price.
The ticket holder is entitled to use the ticket for entry to the event for which it was purchased, i.e., is entitled to use the ticket only for the purpose for which it is intended. By presenting the ticket upon entry to the event, the ticket holder expresses their consent to the organizer's instructions at the event venue and the conditions attached to and/or related to these instructions. The ticket holder is obliged, upon request by the organizer or persons authorized by it, to present a valid identity document or a disability card, as applicable, and the ticket for the event.
Restriction or cancellation of services (program) provided at and/or in connection with the event may occur due to adverse weather conditions, the health condition of performers, technical problems of the organizer and its suppliers, security risks threatening event visitors, and similar circumstances.
The ticket holder is obliged to keep informed about the event, its possible changes, and cancellation at least via the organizer's website or by following developments through public-service media, and to comply at the event with all organizational and safety instructions of the event organizer and to observe all legal regulations. In the event of a breach of the organizer's organizational and safety instructions by the ticket holder, as well as in the event of a breach of legal regulations by the ticket holder, the organizer reserves the right to remove the ticket holder from the event venue, or to prevent their entry to restricted or dangerous areas and to appropriately direct their movement within the grounds in order to safely leave the event. In the case of justified removal for a breach of the rules, the visitor is not entitled to a refund of the ticket price for the unused part of the event. The organizer's right to compensation for damages against the ticket holder remains unaffected by this.
The event visitor acknowledges that overall image and sound recordings may be made on the event premises for the purpose of documenting the event, news reporting, and reasonable promotion of the festival by the organizer. The creation and use of recordings capturing the likeness of a specific visitor as the main subject for separate advertising purposes is subject to that visitor's specific permission or consent.
Archiving and handling fee:
Lovestream Events, a.s. provides ticket holders with a service for the storage and subsequent handling of tickets, which ensures that the ticket is permanently stored in the system and will be accessible to the ticket holder who proves their identity and ownership of the ticket to Lovestream Events, a.s., in the event that, for example, the ticket holder's account on the website lovestream.eventhub.fm is stolen, or if that account becomes unavailable to the ticket holder for any other reason, or if the ticket holder loses or cannot access their tickets for any other reason (loss or deletion of the e-mail containing the tickets, etc.).
Lovestream Events, a.s. is entitled to charge the ticket holder, and the ticket holder is obliged to pay Lovestream Events, a.s. a separate fee for the service of archiving and subsequently handling the ticket in the Lovestream Events, a.s. system. The fee for archiving the ticket will be charged together with the ticket price at the time of purchase. The total price including this fee will be shown to the buyer before the order is submitted and will also be stated in the order confirmation.
Service provider: The sale of accommodation capacity on the organizer's website is brokered and provided directly by the travel agency ETN Slovakia spol. s r.o., with registered office at Tupého 23/A, Bratislava 831 01, Company ID (IČO): 31 379 508, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No.: 7591/B (hereinafter "ETN Slovakia").
Contractual relationship: By submitting an accommodation order through the integrated widget (iframe), a contractual relationship arises directly between the customer and ETN Slovakia in accordance with their General Terms and Conditions. Lovestream Events, a. s. is not a party to this relationship and is not responsible for the quality of the accommodation, payments for the accommodation, or the handling of any complaints related to the accommodation.
Payments: Payments for accommodation are processed directly by ETN Slovakia through their payment gateway (WorldPay / Global Payments).
Delivery of vouchers: Accommodation vouchers are generated after successful payment and are sent by ETN Slovakia directly to the main customer's e-mail address.
Accommodation complaints: Any complaints, requests for changes, or cancellations of accommodation must be made directly with the provider, ETN Slovakia spol. s r.o.
The organizer is entitled to make changes to the program, the timetable, or individual performers, if the change is objectively justified and if it does not substantially change the date, place, number of days, or basic character of the event.
The organizer is entitled to change the date of the event for objectively justified reasons, in particular due to a decision of a public authority, a security risk, adverse weather conditions, the objective impossibility of holding the event, or other serious circumstances justifying a change of the event date.
If there is a substantial change to the date, place, or scope of the event, the buyer is entitled to choose:
a) to keep the ticket and use it for the changed event; or
b) to withdraw from the contract in relation to the ticket concerned and to receive a refund of the full amount paid for the ticket, including mandatory fees.
This provision does not affect the consumer's statutory claims for compensation for damages. The costs of travel, accommodation, meals, or other third-party services are not part of the ticket price; this, however, does not exclude any claims that may arise for the consumer under the law as a result of a breach of the organizer's obligations.
If the festival is cancelled at any time before the day it begins (at least 1 calendar day before the opening of the entry gates), for any reason whatsoever, the ticket holder will be refunded the full amount paid for the ticket, unless the ticket holder decides to keep it and use it for the following year's edition (note: if such an offer is made by the organizer). If the event is cancelled or restricted after it has begun, any claims of the buyer will be assessed according to the nature and extent of the performance not provided, in accordance with the relevant legal regulations.
The organizer is entitled to publish information about the cancellation of the event or a change in the scope of the event without delay after the fact and/or circumstance giving rise to such action occurs.
Complaints relating to the purchase of tickets and beverage vouchers may be lodged in writing at the organizer's registered office address or by e-mail to: info@lovestream.sk. When lodging a complaint, proof of purchase and the purchased ticket/beverage voucher must be submitted. The organizer will handle the complaint in accordance with the Consumer Protection Act.
Without delay after a defect has been claimed, the organizer will provide the buyer as a consumer with written confirmation of receipt of the defect claim and will inform them of the period and manner of its handling. The period for remedying the defect must not exceed the period stipulated by legal regulations.
For grievances and suggestions, the organizer may be contacted by e-mail at: info@lovestream.sk or in writing at the address: Lovestream Events, a. s., Laurinská 8, Bratislava – Staré Mesto district 811 01.
Complaints relating to accommodation, accommodation payments, or accommodation vouchers must be lodged directly with the provider, ETN Slovakia spol. s r.o., at the contact addresses stated in their terms and conditions.
The organizer is liable for defects in the services provided (the event and beverage vouchers) from the moment of delivery of the ticket or beverage voucher until the end of the event for which they were purchased. The organizer is responsible for ensuring that the services (the event, beverage vouchers) are provided in accordance with the contract. If the provided service has defects (e.g., the event did not take place on time or to the agreed extent), the consumer has the right to lodge a complaint. The consumer has the right to free remedy of the defect, a reasonable discount on the price, or, in the case of a serious defect that cannot be remedied and which prevents proper use of the service, the right to withdraw from the contract in accordance with the relevant provisions of the Civil Code and the Consumer Protection Act.
The processing of the buyer's personal data for the purposes of handling the order and performing the purchase contract is carried out on the legal basis of contract performance in accordance with the GDPR regulation and Act No. 18/2018 Coll. Detailed information on the buyer's rights is set out in the Privacy Policy on the organizer's website.
If the buyer – consumer is not satisfied with the resolution of a complaint or believes that the organizer has violated their rights, they have the right to turn to the organizer with a request for redress. If the organizer rejects the request or fails to respond within 30 days, the consumer has the right to submit a proposal to initiate alternative dispute resolution to an ADR entity. The competent entity is the Slovak Trade Inspection (SOI) (www.soi.sk) or another authorized legal entity listed in the register maintained by the Ministry of Economy of the Slovak Republic.
The organizer is entitled to amend and supplement these T&C. Amended T&C apply only to orders concluded after they take effect. Contracts concluded before the amendment takes effect are governed by the wording of the T&C in effect at the time the contract was concluded, unless the contracting parties agree otherwise or the buyer gives consent to the new T&C. An amendment to the T&C cannot, without the express consent of the consumer, change the date, place, price, scope of the event, entitlement to a refund, or other material conditions of a contract already concluded. The organizer is obliged to always publish the amended terms and conditions on its website www.lovestream.sk no later than the date on which the amendment takes effect. E-mail: info@lovestream.sk, tel. no. +421 902 541 322.
Legal relationships related to the sale of tickets and beverage vouchers for the event are additionally governed by the relevant legal regulations, in particular the Consumer Protection Act, the Civil Code, and others.
Personal data protection and the use of cookies are governed by separate documents, the "Privacy Policy" and "Cookies," available on the organizer's website.
These T&C take effect on 25.08.2026.